Installation Service

The installation team should arrive the day after your Log Cabin has been delivered. It may be required for you to store your log cabin for 24/48 hours before installation. Our team has over 30 years of experience. The base must be prepared before the installation team arrives. It normally takes 1-2 days to install the log cabin. The team will arrive at 7am to make the most of their time.

We offer an array of additional bespoke extras and upgrades to suit your garden building, ranging from timber upgrades to ground works and electrics. 

Optional Extras:

• Bespoke Sizes
• Concrete Bases
• Paving Slab Bases
• Timber Painting & Treatment
• Building Installation service

Optional Upgrades:

• Framing Upgrades
• Floor & Roof Upgrades
• Fully Insulated Garden Buildings (Double Skin 64mm 12mm + 12mm T&G)  – 40mm Insulated EcoTherm)
• Double Glazing Safety Toughened Windows (4mm – 6mm – 4mm)
• EPDM Roof

STANDARD UK FREE DELIVERY*

Delivery is Free on most orders over £50 to UK MAINLAND*

All orders under £50 will attract a charge of £20.00

*Delivery to the following locations attract the following charges:

Zone 1 - £132 Charge

BH, CH, DH, DL, DT, HR, LA, NP, SR, TA, TS                         

Zone 2 - £168 Charge

CA, CF, LD, NE, SY                                                                                                      

Zone 3 - £264 Charge

DG, EH, EX, KA, LL, ML, PL, P030-41, SA1-18, TD, TQ                                                                                              

Zone 4 - £360 Charge

AB, DD, FK, G, IV1-3, KY, PA 1-19 (rest of PA no service), PH1-18 (Rest of PH no Service), SA18-73, TR                  

*I am afraid we are unable to provide a Delivery Service to*

BT (Northern Island), GY, KW, HS, IM, IV14+, JE, PA20-78, PH19-44 - Any Channel Island and Any Scottish Isle**

Northern Ireland, Eire, Jersey & Guernsey: I am afraid we are unable to deliver to these areas. BT (Northern Island), GY, HS, IM, IV14+, JE, PA20-78, PH19-44 - Any Channel Island and Any Scottish Isle

HOW WILL MY GOODS BE DELIVERED?

Please be advised delivery is kerb side delivery only. It is at the discretion of the driver if they are able to drop the garden building to a different location. If you have any special requirements or believe access to your address may be difficult for our delivery driver please contact us as soon as possible. A general rule of thumb is that if a refuge vehicle can gain access then generally our delivery lorry should be able to but if in doubt please get in touch with us.

Typical delivery is 35 working days but we do aim to deliver a bit quicker. Once you have placed your order you will be contact by our delivery team to confirm your delivery date. If you have not been contacted by our delivery team within 10 working days after you have placed your order please email us or call us and we will chase this for you.

Delivery is between the hours of 7am – 7pm Mon-Sun. It is possible to request a call an hour prior to delivery but this is subject to the driver having a mobile and cannot be a guaranteed service. Please note this is not possible for Metal sheds where the product is shipped with a courier.

If you are going to be out on the day of delivery, it is possible for the item to be left somewhere (for example down the side of a house) but at your own risk. To do this you must leave a signed note detailing your instructions in a clear location for the driver to see. It is important that you sign the instructions as this will be taken by the courier as proof of delivery.

Please note for sheds, summerhouses, playhouses, fencing and log cabins we will always contact you by phone or by email to confirm a delivery date – we will not just turn up unannounced – if you do not have a confirmed delivery date please email us or call us.

We are unable to specify a delivery time during the day of delivery. Our couriers and deliver team - deliver between the hours of 7am – 7pm. Routes are planned the night before delivery so on most products we will be able to give you a drop number on the day of delivery.

Please note your card is debited at checkout. This is to protect you the customer as we do not store your credit card details. We will contact you if a surcharge is applicable and at that point you can chose to accept the charge or cancel the order and we will make a full refund to your card. For our full terms please refer to our Shipping Terms

GENERAL DELIVERY T&C’s

We are here to help and aim to deliver within the recommended delivery time for each product. However sometimes this will not always be possible and any delivery or dispatch date given is only approximate and as the seller will not be liable to the Buyer for failure to deliver on any particular date or dates. Time for delivery is not of the essence and shall not be made so by the service or any notice.

It is your responsibility to check that all the parts are present and correct, so that in the unlikely event that parts may be missing, incorrect, or damaged, you can ensure we have reasonable time to supply replacements (We aim to typically replace parts within seven days assuming replacement parts are in stock, however if we have to manufacture parts this time frame may be longer). Should you use a third party to carry out the installation please ensure that you give them sufficient time to familiarise themselves with the material and instructions supplied, that all the parts are present and that you have actually received the goods before committing to an installation date.

Warranty and Timber Treatment

Anti-Rot Warranty

Our range of dip treated garden buildings all come with a 10-year anti rot warranty, our range of pressure treated garden buildings all come with a 10-year anti rot warranty. This warranty covers fungal and rot decay of the garden buildings cladding. Log Cabins arrive completely untreated and must be covered until assembled and treated as soon as assembled. This warranty does not cover against splitting, warping or any other movement of the timber building over time.

In order to activate this anti rot warranty you must treat your garden building upon assembly with a high quality timber treatment and preserver, this must also be done annually to hold this warranty and to get the most out of your garden building. This treatment is really important to not only protect the timber but to also ensure it is water tight against water ingress.

Pressure treated products are protected from mould and rot. You must treat your shed once a year with a water base treatment to protect your shed from the British Weather and to make it watertight.

Please note - All of our products must be installed on a level solid base, either concrete, paving slabs, a wooden frame timber base or a plastic Eco base. If your base in not suitable any warranties are voided.

1 Year Manufacturer's Warranty

All of our products include a 1-year manufacturer warranty, this begins when you accept delivery of the garden building. This covers again any faults or defects in the material or workmanship for a period of 12 months. Please note your garden building must also be treated to activate this.

Base Requirements

All of our products must be installed on a level solid base, either concrete, paving slabs, a wooden frame timber base or a plastic Eco base. If your base is not suitable any warranties are voided. If your base is not completely level your garden building will not sit square when constructed, this will twist and warp with the timbers natural movement. The first sign of this issues is usually with the window and doors dropping and not opening, and can even lead to gaps in the roof join and cladding.

A level and solid base is crucial for the longevity and structure of your garden building. Please note If your base in not suitable all warranties are voided.

Please note – Product specifications are to be checked carefully for each product, we round the sizes in the title for ease of browsing.